How We Contact You | The Top Minds™

Also in this section

Who we are. The Top Minds is a brand of HWH Inc. When we write or call, we do so as The Top Minds, and the person you hear from is Monica, our client concierge. This page explains how we contact you and how you stay in control.

How you gave us permission. If you clicked "Yes — keep me in the loop" in one of our emails, or replied YES to one of our messages, you authorized The Top Minds (HWH Inc.) to contact you from that moment forward. That permission is not retroactive — it covers contact after your click or reply, never before. We record the date, time, and message that permission came from, so we can prove it if ever asked.

Channels. Email, phone calls, and text messages. Calls and texts may use automated means, including automated dialing and pre-recorded or artificial-voice messages, as well as messages sent through our systems on a schedule.

How often. Email arrives about once a week for our newsletter, and in short series when you are in one of our educational sequences. Calls and texts happen only when something relevant comes up — a reply to your question, a session reminder, or something directly related to the education you asked about. We do not send daily marketing blasts.

Cost. Message and data rates may apply to texts, depending on your mobile plan. We never charge you for receiving our messages.

Not a condition of purchase. Your permission to be contacted is never a condition of buying anything, and saying no — or changing your mind later — never affects any service you already have with us.

How to stop, channel by channel. Reply STOP to any text message to end texts. Use the unsubscribe link at the bottom of any email to end emails. To stop calls, reply STOP to a text, write to [email protected], or tell us on any call and we will note it. Revocation takes effect as soon as we process it, and we confirm it when we can.

What happens after you stop. We stop contacting you on that channel. We keep the record of your original permission and of your later revocation — the history is preserved, but the permission is not. A later click or YES reply can restore permission, and that new act is recorded the same way.

Your information. We use the contact details you gave us, or that reached us through a request for information about retirement income options, only to contact you about that education and related appointments. We do not sell your information, and your permission to be contacted is not transferred to any other company or brand.

Questions. Write to [email protected] and a person will answer.